Returns Policy

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Returns policy and conditions

Aika Felt Works Webshop's customers have a fourteen-day right to return or exchange a product according to Finnish consumer protection legislation.
The customer has a right to return an item if

1. The order has been cancelled according to the terms and conditions by notifying Aika Felt Works within 14 days of delivery,
2. The item has not been used,
3. The item is in the condition that the customer received it in and all the parts of the product are included in the package,
4. The item has been repackaged into its original package or an equivalent.

The item must be returned immediately after cancellation.
If you return or exchange an item, you are responsible for the risk of damages. I therefore suggest insuring all items valued over 50 euros.
A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged during the first shipping.
You can contact Aika Felt Works to receive further information on returns here >>.

 


Refunds

The price of the returned items excluding the shipping cost will be refunded on your credit card or Paypal account, depending on your method of payment.
The reimbursement will take place as soon as I have received and inspected the returned item. This will result in a delay of some time before the refund is visible in your bank records.

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