Returns Policy

If you wish to return your order, please contact at info@aikafeltworks.com. In case you have received a wrong, damaged or faulty item, please attach clear pictures of the item and its package to your email. Aika Felt Works will process your claim, and you will be contacted about the exchange or return as soon as possible.

Aika Felt Works Webshop customers have a right to return or exchange a product within 14 days of delivery. However, this returns policy does not extend to custom-made products. The customer has a right to return an item if:

  1. The order has been cancelled according to the terms and conditions by notifying Aika Felt Works Webshop within 14 days of delivery,
  2. The item has not been used,
  3. The item is in the condition you received it in and all the parts of the product are included in the package.

The item must be returned immediately after cancellation. Aika Felt Works will refund your money less shipping cost in case of returns. If you return or exchange an item, you are responsible for the risk of damage. A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged during the first shipping.