If you don't find an answer for your question here, please send an e-mail.
1. I live in the United States. Can I order?
Yes. Aika Felt Works sends products worldwide by Finnish Post.
Note: Because your delivery destination is in the United States, Finnish VAT doesn't apply to your shopping. Instead, you will be charged customs, duties and brokerage charges in your country when you receive a product.
2. I don't have a credit card. Can I order?
It is possible to pay via PayPal. You must add funds to your PayPal account using
a confirmed U.S. bank account.
3. There are 2 prices written for 1 product.
What these mean?
The first price given in the catalogue includes the Value Added Tax (VAT) of 22%
according to Finnish legislation; this applies to customers within the European
Union.
The second price between parenthesis "()" given in the catalogue doesn't
include VAT; this applies to customers from other than European Union Countries.
Customers from other than the EU countries are responsible for any customs, duties
and brokerage charges which may be imposed. These charges will be collected when
your order is delivered.
For example...
110,00 € (90,16 €)
means that the price is 110,00 € including VAT (customers within the EU),
and 90,16 € without VAT (customers from other than the EU).
4. How long does shippment take time to get a
product?
Aika Felt Works uses Finnish Post for shipping. Shipping time varies according
to destinations and shipping options (economy or priority). You can choose one
shipping method from pull-down menu in the "Order form" section.
Aika Felt Works uses Finnish Post for shipping. Shipping cost varies according
to product's weight, delivery time and tracking option. You can choose one shipping
method from pull-down menu in the "Order form" section.
Shipping cost is added to the prices indicated in the catalogue. Shipping cost
is charged per order.
No. Additional cost on products is only a shipping cost.
7. Can you send products to a different
address than I live?
It is possible if the both addresses are within the EU countries. Please clearly
write the delivery address and receiver's name in the "Special note" field in the "Order form" page.
8. I want to rerurn a product. What can
I do?
Aika Felt Works Webshop's customers have a fourteen-day right to return or exchange
a product according to Finnish consumer protection legislation.
The customer has a right to return an item if
1. The order has been cancelled according to the terms and conditions by notifying
Aika Felt Works within 14 days of delivery,
2. The item has not been used,
3. The item is in the condition that the customer received it in and all the parts
of the product are included in the package,
4. The item has been repackaged into its original package or an equivalent.
The item must be returned immediately after cancellation.
If you return or exchange an item, you are responsible for the risk of damages.
We therefore suggest insuring all items valued over 50 euros.
A damaged item will not be accepted as a return or exchanged if it cannot be established
that the item has been damaged during the first shipping.
The price of the returned items will be refunded on your credit card or PayPal account, depending on method of payment.
The reimbursement will take place as soon as we have received and inspected the returned item. This will result in a delay of some time before the refund is visible in your bank records.
You can contact Aika Felt Works
to receive further information on returns.
tel. +358 (0)40 579 2250
